I created this blog as a way to express my passion for charm jewelry and as a place where fans can come to find the latest information on a variety of brands. I’ve been blessed to have supportive readers and companies who have helped make Charms Addict into the site it is today. While I haven’t ever discussed any of my personal dealings or the backend of running the blog, I feel compelled to share my experience with Paul Krans and Elfbeads recently. As of today, I will no longer be posting about or featuring this brand as part of the Charms Addict family.
A bit of a background – when I first started the blog, all the jewelry I reviewed was purchased with my personal funds. As the website grew, this became rather prohibitive and I was lucky enough to have some companies interested in sending me samples of charms which I post a disclaimer for in those posts. However, even today I spend a lot of my own money on buying products especially when there’s a good deal or a rare item.
Recently, during the Elfbeads Launch Party, I participated in the bracelet promotion. Understandably they are rather backordered and it’s been almost a month and I’ve yet to receive my order. A reader posted on my Facebook page wall a few days ago asking if anyone else was waiting on their Elfbeads order; I replied I was too, to which she said they shouldn’t be this backed up, and I added that they had already charged my credit card. In my experience when products are backordered, especially for a long time, the order is only charged when it is shipped.
I didn’t think anything of it, until I got an angry email from Paul on Friday not only accusing me of being “unprofessional and mean” for posting that response as I didn’t reassure customers that they would receive their beads from Great Lakes, but he also accused me of being hormonal because of my pregnancy. And since Suzanne accused me of not including the entire email (in the comments), here it is in its entirety:
A little background information since you didn’t ask for it:
We changed our Launch Party Deal from in store only to online so everyone around the world would be able to get the beads they wanted. This after many requests of our fans and we do our very best to make them happy. Great Lakes clearly stated that by changing the deal into global availability, their stock would probably not be big enough for the demand and people would have to wait for their order. But reading your reply on a comment on your FB page, makes me think that either way, people will not be satisfied.
You (I am addressing to you as the Blogger) did not ask us why there is a delay or if there is any news regarding this. You also didn’t contact Great Lakes to ask them.
So your comment “I agree! They took the money fast enough” must be from your personal side as I can not imagine anyone making a comment like this as a professional blogger without trying to find out the story behind it. Actually, to me, it feels like an attack. Maybe not towards me directly, but the Great Lakes Team is the most wonderful team you can imagine and go above and beyond to make people happy and they really don’t deserve this!
So that comment to me is both unprofessional and mean. Not showing you care about Elfbeads at all! Maybe we did something wrong previously to you or maybe for you having to wait is “wrong enough” to justify comments like these. But it is not my cup of tea and I don’t understand it at all.
Instead of assuring people they will get their beads, you do the opposite. I hope your comment is based on hormones working against you or you just being too tired to keep personal and business separated. (not that I wish that for you, but I can imagine one or both of these happening to you at this stage of your pregnancy) But if this is “you” I really don’t see how we can have a great relationship between CA and Elf.
I tried to discuss my position with him but he was uninterested in justifying his email (although I think it says it all). I have never been personally or unjustifiably attacked like this in all my blog dealings or my professional career. I was incredibly upset by this inappropriate email and I wanted to explain why I will no longer be supporting or writing about Elfbeads, and I also canceled my order with Great Lakes. I hope you, dear reader, will understand my position and decision to cut ties with this unprofessional company. I do not do this lightly and it’s with a heavy heart that I decided to post this, but I feel very strongly about this person and brand.